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1. What is a backflow prevention device, and who would need it?

A backflow prevention device is an assembly that is designed to prevent the reverse flow of water into the City's distribution system. This prevents contaminants from customers flowing back into the distribution system and spreading to other locations.
Residents on wells or alternative sources of water, commercial and reuse water customers are required by City Ordinance to install backflow prevention devices to protect the public water system.
Annual inspection and testing is required to be performed by a Certified Backflow Prevention Tester with documentation provided to the City.

2. What do I do about a sewer backing up?

To report a sewer line issue or emergency, please contact 407-703-1731.
A staff member is available to assist you 24 hours per day, 7 days per week.

3. How I report potholes and other street repair issues?

Street maintenance issues are reported to the Streets Division in the Public Works Department.

Potholes and sidewalk issues can be reported online.
The Streets Division can also be contacted at 407-703-1731.

4. How hard is my water?

Apopka’s source water contains between 102-222 parts per million of hardness.
This equates to 6-13 grains of hardness.

5. I have a water break or leak who should I call?

To report a water line break, leak or other water issue or emergency, please contact 407-703-1731.
A staff member is available to assist you 24 hours per day, 7 days per week.

6. Why does my water smell like rotten eggs?

The smell may be coming from the drain, or may be stale water.
This happens in homes that are left vacant for a long period of time. Flush lines to bring in fresh water and total chlorine residual.
Hot water heaters in vacant homes can cause this problem also. If there are any sulfur compounds available, the results would be the formation of Hydrogen Sulfide, a rotten egg odor causing gas. If this happens, you need to drain your hot water heater. Then refill it.

7. Why does the City have a storm water charge?

Storm water management is a state and federally mandated program that requires the City to regulate storm water in an effort to reduce pollution.
Federal or state governments, however, do not provide funding. Consequently, the revenues needed to support this mandated program are provided through a Storm water Utility Fee.
The funds generated by the Storm water Utility Fee are used to support projects throughout the City to improve drainage and water quality.

8. My meter box is overgrown — who is responsible to clean it up?

It is the customer's responsibility to keep the meter box clear of overgrown sod, shrubs, and other debris.
The meter box must also be clear of cars and trucks blocking it.

9. The storm drain on our street is clogged. Who do I call for repairs?

The City will determine if the clog is in the City portion of the line or the customer’s portion.
If it is in the City portion, the City will repair. Anything on the customer’s side is their responsibility.
Please contact Public Services at 407-703-1731 and a work order will be made.

10. How often should I have my grease trap pumped?

Grease traps should be pumped at a minimum of every 90 days in accordance with the City's Oil and Grease Management Program.

11. Why use reclaimed water?

Reclaimed water is less expensive and better for the environment.
Approximately 1/2 of the water withdrawn from the Floridan Aquifer ends up as lawn irrigation. The fresh water in the aquifer is limited.
Conserving potable water and using reclaimed water will help preserve the aquifers as a viable resource for future water supplies

12. Is fluoride added to my water?

Fluoride occurs naturally in our water at a level of about 0.2 parts per million.

13. Do I need to buy bottled water or can I drink from tap?

There is no need to buy bottled water for health reasons since the drinking water in Apopka meets all state and federal water standards.
Also, bottled water is up to 273 times more costly than Apopka drinking water.

14. What is reclaimed water?

Reclaimed water is wastewater that has been thoroughly treated to remove harmful organisms and substances, such as bacteria, viruses and heavy metals, so it can be reused for irrigation purposes.

15. Where does my water come from?

The City's drinking water currently comes from the Floridan Aquifer.
The Floridan Aquifer averages 1000 feet thick and can extend to a depth of 2000 feet below land surface.
The Floridan aquifer can be thought of as an underground porous rock that holds water and allows the water to move through the holes in the rock.